# Connect to custom domain (Change CNAME)

1. #### Game Details/Tournament Details pages

The brand user has ability to connect custom domain on Game Details/Tournament Details pages

<figure><img src="https://4030329530-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP9pFZ2vkhu9r1UmFiPi%2Fuploads%2FIwjLjV0JSoBalMr0Logg%2Fimage.png?alt=media&#x26;token=e6b9c8ea-00ba-4ee5-b3ac-c93b2ad7ff53" alt=""><figcaption></figcaption></figure>

2. #### Subdomain verification

Start subdomain verification checking URL

<figure><img src="https://4030329530-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP9pFZ2vkhu9r1UmFiPi%2Fuploads%2FvDV4cfS4nvlOzsik6NyI%2Fimage.png?alt=media&#x26;token=37b1fbfc-92d1-4c6b-a384-54df644acff4" alt=""><figcaption></figcaption></figure>

*URL requirements: Only the subdomain can be used.*&#x20;

**Note**: If the brand user enters the domain (not correct), the mistake appears.

<figure><img src="https://4030329530-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP9pFZ2vkhu9r1UmFiPi%2Fuploads%2Fxr7HhcTu650Ynjqhgfq9%2Fimage.png?alt=media&#x26;token=dd7e8c09-5685-45fb-b7cb-7f9aafbcd35d" alt=""><figcaption></figcaption></figure>

**Note:** If the brand user enters the subdomain (correct), the green check mark appears.&#x20;

<figure><img src="https://4030329530-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP9pFZ2vkhu9r1UmFiPi%2Fuploads%2FViwmCxGAlCymypXdrWpO%2Fimage.png?alt=media&#x26;token=9090742f-ce94-4b59-accc-b3157d6b5223" alt=""><figcaption></figcaption></figure>

3. #### Process of loading DNS record&#x20;

After successfully completing the URL checking process, the brand user needs to press the "Go live" button, and the process of loading the DNS record will begin.

<figure><img src="https://4030329530-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP9pFZ2vkhu9r1UmFiPi%2Fuploads%2F5JLQKEaLz2HBuuFTQo5B%2Fimage.png?alt=media&#x26;token=15467fee-5a5a-48dd-96d5-11b3bb8ea8e6" alt=""><figcaption></figcaption></figure>

**Note:** The message “The DNS address is loading…” appears after clicking “Go live” button only. This message is shown until DNS records have been generated.

<figure><img src="https://4030329530-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP9pFZ2vkhu9r1UmFiPi%2Fuploads%2FXeXeDtwhCm5z7Bnm4HQL%2Fimage.png?alt=media&#x26;token=8482d3af-e52b-4678-9954-eff01faf9399" alt=""><figcaption></figcaption></figure>

4. #### Connect button

Once DNS records have been generated the “Connect” button becomes active.&#x20;

The brand user should add these DNS records to the brand domain management console and click the “Connect” button.

<figure><img src="https://4030329530-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP9pFZ2vkhu9r1UmFiPi%2Fuploads%2FaQgDqcKc66EbcQbGXkmW%2Fimage.png?alt=media&#x26;token=73bdb663-82e0-4e4a-b4bd-47b60b15c26a" alt=""><figcaption></figcaption></figure>

The button “Connect” opens in the progress status of the flow. This process requires about 15 minutes.&#x20;

<figure><img src="https://4030329530-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP9pFZ2vkhu9r1UmFiPi%2Fuploads%2FXwIjSTjPbvWBdFPqi4rv%2Fimage.png?alt=media&#x26;token=4789083c-3632-402d-b5a4-fe29ead73730" alt=""><figcaption></figcaption></figure>

During this process the brand user can close the pop-up and review it again to check the status (button “View”)

<figure><img src="https://4030329530-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP9pFZ2vkhu9r1UmFiPi%2Fuploads%2FGrjV9wtMbI7q6HFa2VLe%2Fimage.png?alt=media&#x26;token=7b2e0169-8fee-454c-9ba6-de650423c407" alt=""><figcaption></figcaption></figure>

5. #### Connect process: do not add DNS record&#x20;

If the brand user does not add a DNS record, we will send an email reminder after 24 hours.

6. #### Connect process: operation error

In case of an error, we notify the brand user and ask to check the data.&#x20;

<figure><img src="https://4030329530-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP9pFZ2vkhu9r1UmFiPi%2Fuploads%2FJIEe6F1jHTc16kWwLLEp%2Fimage.png?alt=media&#x26;token=fda10ac7-c7c1-4735-8c3f-5bfd76fe4ab7" alt=""><figcaption></figcaption></figure>

The button Disconnect finishes the process and the brand user can start the process again.&#x20;

We send an email notification too.

7. #### Connect process - successful

In case of successful action, we notify the brand user via an email and a success notification

<figure><img src="https://4030329530-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP9pFZ2vkhu9r1UmFiPi%2Fuploads%2FbYuSS7OvQ1qaAIhHGO6F%2Fimage.png?alt=media&#x26;token=d59ff301-749e-4d14-87bd-86c8506c0a25" alt=""><figcaption></figcaption></figure>

### Disconnect process

The brand user can use the “Disconnect” button if there is some mistake in data, or decide not to create the custom link

<figure><img src="https://4030329530-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP9pFZ2vkhu9r1UmFiPi%2Fuploads%2Fo3gZ6P3euzVTZ9Clm0EY%2Fimage.png?alt=media&#x26;token=7dbda76d-8bff-4fe1-97da-67090f788c67" alt=""><figcaption></figcaption></figure>

Disconnection process usually requires 15 minutes

1. #### Disconnect process: error notification&#x20;

We notify the brand user about the error via notification and email letter, where we notify that we need  some time to fix this issue

2. #### Disconnect process: successful&#x20;

If the brand user stays on the Disconnect pop-up - we inform on this pop up

Or the brand user can see it on the game/tournament details page - an initial state for this flow (button “Connect”).

Also, we notify about successful operations via email&#x20;

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