> For the complete documentation index, see [llms.txt](https://help.winday.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.winday.co/publish-campaigns/connect-to-custom-domain-change-cname.md).

# Connect to custom domain (Change CNAME)

1. #### Game Details/Tournament Details pages

The brand user has ability to connect custom domain on Game Details/Tournament Details pages

<figure><img src="/files/HO13ReQQggJr9yyTREho" alt=""><figcaption></figcaption></figure>

2. #### Subdomain verification

Start subdomain verification checking URL

<figure><img src="/files/iwZXZhwuFpOlmH2WVhqW" alt=""><figcaption></figcaption></figure>

*URL requirements: Only the subdomain can be used.*&#x20;

**Note**: If the brand user enters the domain (not correct), the mistake appears.

<figure><img src="/files/86uzAHzZKLDv0uCCMAyK" alt=""><figcaption></figcaption></figure>

**Note:** If the brand user enters the subdomain (correct), the green check mark appears.&#x20;

<figure><img src="/files/pHeMlfhX3XLfld3BvzXO" alt=""><figcaption></figcaption></figure>

3. #### Process of loading DNS record&#x20;

After successfully completing the URL checking process, the brand user needs to press the "Go live" button, and the process of loading the DNS record will begin.

<figure><img src="/files/qBJ49kGdrFRVD6VVOUE7" alt=""><figcaption></figcaption></figure>

**Note:** The message “The DNS address is loading…” appears after clicking “Go live” button only. This message is shown until DNS records have been generated.

<figure><img src="/files/UQ34QeQKw2yfcb6KGP48" alt=""><figcaption></figcaption></figure>

4. #### Connect button

Once DNS records have been generated the “Connect” button becomes active.&#x20;

The brand user should add these DNS records to the brand domain management console and click the “Connect” button.

<figure><img src="/files/vrRScWTNRAAYQF7tZ5Yu" alt=""><figcaption></figcaption></figure>

The button “Connect” opens in the progress status of the flow. This process requires about 15 minutes.&#x20;

<figure><img src="/files/PXBa7A0NYukcFHSZyzBb" alt=""><figcaption></figcaption></figure>

During this process the brand user can close the pop-up and review it again to check the status (button “View”)

<figure><img src="/files/6oUVNj2TkB0izONlUDdE" alt=""><figcaption></figcaption></figure>

5. #### Connect process: do not add DNS record&#x20;

If the brand user does not add a DNS record, we will send an email reminder after 24 hours.

6. #### Connect process: operation error

In case of an error, we notify the brand user and ask to check the data.&#x20;

<figure><img src="/files/AzQgDwgamxiwSuHPD0Dt" alt=""><figcaption></figcaption></figure>

The button Disconnect finishes the process and the brand user can start the process again.&#x20;

We send an email notification too.

7. #### Connect process - successful

In case of successful action, we notify the brand user via an email and a success notification

<figure><img src="/files/Ik6otTfT61asaOWmk2Ud" alt=""><figcaption></figcaption></figure>

### Disconnect process

The brand user can use the “Disconnect” button if there is some mistake in data, or decide not to create the custom link

<figure><img src="/files/SqYEIkeL2ZCq8hksFN6x" alt=""><figcaption></figcaption></figure>

Disconnection process usually requires 15 minutes

1. #### Disconnect process: error notification&#x20;

We notify the brand user about the error via notification and email letter, where we notify that we need  some time to fix this issue

2. #### Disconnect process: successful&#x20;

If the brand user stays on the Disconnect pop-up - we inform on this pop up

Or the brand user can see it on the game/tournament details page - an initial state for this flow (button “Connect”).

Also, we notify about successful operations via email&#x20;

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