# Connect to custom domain (Change CNAME)

1. #### Game Details/Tournament Details pages

The brand user has ability to connect custom domain on Game Details/Tournament Details pages

<figure><img src="https://4030329530-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP9pFZ2vkhu9r1UmFiPi%2Fuploads%2FIwjLjV0JSoBalMr0Logg%2Fimage.png?alt=media&#x26;token=e6b9c8ea-00ba-4ee5-b3ac-c93b2ad7ff53" alt=""><figcaption></figcaption></figure>

2. #### Subdomain verification

Start subdomain verification checking URL

<figure><img src="https://4030329530-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP9pFZ2vkhu9r1UmFiPi%2Fuploads%2FvDV4cfS4nvlOzsik6NyI%2Fimage.png?alt=media&#x26;token=37b1fbfc-92d1-4c6b-a384-54df644acff4" alt=""><figcaption></figcaption></figure>

*URL requirements: Only the subdomain can be used.*&#x20;

**Note**: If the brand user enters the domain (not correct), the mistake appears.

<figure><img src="https://4030329530-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP9pFZ2vkhu9r1UmFiPi%2Fuploads%2Fxr7HhcTu650Ynjqhgfq9%2Fimage.png?alt=media&#x26;token=dd7e8c09-5685-45fb-b7cb-7f9aafbcd35d" alt=""><figcaption></figcaption></figure>

**Note:** If the brand user enters the subdomain (correct), the green check mark appears.&#x20;

<figure><img src="https://4030329530-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP9pFZ2vkhu9r1UmFiPi%2Fuploads%2FViwmCxGAlCymypXdrWpO%2Fimage.png?alt=media&#x26;token=9090742f-ce94-4b59-accc-b3157d6b5223" alt=""><figcaption></figcaption></figure>

3. #### Process of loading DNS record&#x20;

After successfully completing the URL checking process, the brand user needs to press the "Go live" button, and the process of loading the DNS record will begin.

<figure><img src="https://4030329530-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP9pFZ2vkhu9r1UmFiPi%2Fuploads%2F5JLQKEaLz2HBuuFTQo5B%2Fimage.png?alt=media&#x26;token=15467fee-5a5a-48dd-96d5-11b3bb8ea8e6" alt=""><figcaption></figcaption></figure>

**Note:** The message “The DNS address is loading…” appears after clicking “Go live” button only. This message is shown until DNS records have been generated.

<figure><img src="https://4030329530-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP9pFZ2vkhu9r1UmFiPi%2Fuploads%2FXeXeDtwhCm5z7Bnm4HQL%2Fimage.png?alt=media&#x26;token=8482d3af-e52b-4678-9954-eff01faf9399" alt=""><figcaption></figcaption></figure>

4. #### Connect button

Once DNS records have been generated the “Connect” button becomes active.&#x20;

The brand user should add these DNS records to the brand domain management console and click the “Connect” button.

<figure><img src="https://4030329530-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP9pFZ2vkhu9r1UmFiPi%2Fuploads%2FaQgDqcKc66EbcQbGXkmW%2Fimage.png?alt=media&#x26;token=73bdb663-82e0-4e4a-b4bd-47b60b15c26a" alt=""><figcaption></figcaption></figure>

The button “Connect” opens in the progress status of the flow. This process requires about 15 minutes.&#x20;

<figure><img src="https://4030329530-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP9pFZ2vkhu9r1UmFiPi%2Fuploads%2FXwIjSTjPbvWBdFPqi4rv%2Fimage.png?alt=media&#x26;token=4789083c-3632-402d-b5a4-fe29ead73730" alt=""><figcaption></figcaption></figure>

During this process the brand user can close the pop-up and review it again to check the status (button “View”)

<figure><img src="https://4030329530-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP9pFZ2vkhu9r1UmFiPi%2Fuploads%2FGrjV9wtMbI7q6HFa2VLe%2Fimage.png?alt=media&#x26;token=7b2e0169-8fee-454c-9ba6-de650423c407" alt=""><figcaption></figcaption></figure>

5. #### Connect process: do not add DNS record&#x20;

If the brand user does not add a DNS record, we will send an email reminder after 24 hours.

6. #### Connect process: operation error

In case of an error, we notify the brand user and ask to check the data.&#x20;

<figure><img src="https://4030329530-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP9pFZ2vkhu9r1UmFiPi%2Fuploads%2FJIEe6F1jHTc16kWwLLEp%2Fimage.png?alt=media&#x26;token=fda10ac7-c7c1-4735-8c3f-5bfd76fe4ab7" alt=""><figcaption></figcaption></figure>

The button Disconnect finishes the process and the brand user can start the process again.&#x20;

We send an email notification too.

7. #### Connect process - successful

In case of successful action, we notify the brand user via an email and a success notification

<figure><img src="https://4030329530-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP9pFZ2vkhu9r1UmFiPi%2Fuploads%2FbYuSS7OvQ1qaAIhHGO6F%2Fimage.png?alt=media&#x26;token=d59ff301-749e-4d14-87bd-86c8506c0a25" alt=""><figcaption></figcaption></figure>

### Disconnect process

The brand user can use the “Disconnect” button if there is some mistake in data, or decide not to create the custom link

<figure><img src="https://4030329530-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP9pFZ2vkhu9r1UmFiPi%2Fuploads%2Fo3gZ6P3euzVTZ9Clm0EY%2Fimage.png?alt=media&#x26;token=7dbda76d-8bff-4fe1-97da-67090f788c67" alt=""><figcaption></figcaption></figure>

Disconnection process usually requires 15 minutes

1. #### Disconnect process: error notification&#x20;

We notify the brand user about the error via notification and email letter, where we notify that we need  some time to fix this issue

2. #### Disconnect process: successful&#x20;

If the brand user stays on the Disconnect pop-up - we inform on this pop up

Or the brand user can see it on the game/tournament details page - an initial state for this flow (button “Connect”).

Also, we notify about successful operations via email&#x20;

<br>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.winday.co/publish-campaigns/connect-to-custom-domain-change-cname.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.